If a you receive an item that doesn't exactly match the listing description, you will need to contact the seller to request a return. The seller should address your concerns and offer a reasonable solution, such as accepting a return, offering a replacement or similar alternative.
If you don't receive a response or solution, you can ask Bountye to step in and help. If you continue to experience difficulties, please contact us by emailing firstname.lastname@example.org, or via the settings section within the Bountye app.
You may also like to read more on this in our Refund and Return Policy.