We’re here to help

When do I have to pay for a purchased item?

Your payment information is collected when you tap the 'Buy' button and complete the checkout process.

Once the transaction is processed, we hold your payment in Escrow, until you confirm that you've received the item (either by pick up or delivery) within the app, or after a seven day period has passed – whichever occurs first.  

Escrow helps to protect both buyers and sellers, by ensuring funds are available but only released to the seller once the item is sent or collected.

Have more questions? Submit a request